Customer Service Fail!

Like most service industry providers, those of us in the bus and coach game know the importance of customer service.  The old adage ‘the customer is always right’ may not be applicable in all cases, but it is certainly true that we all need to go the extra mile to make sure the customer experience is the best that it can be.  This message obviously didn’t reach a bus driver in Halifax, who was involved in a tense stand off with a passenger on crutches, who asked him to move a little closer to the kerb to make his exit from the vehicle easier.

Now, we are fully aware that are always two side to every story, but something as easily avoidable as this should never have happened.  We pride ourselves on our customer service and actively encourage our drivers to go the extra mile, particularly with our school children, and try to treat everybody as we would like to be treated ourselves.  I’m sure the bus drivers of Halifax are a great bunch generally, but in this age of social media and cameras on mobile phones, we all need to remember that our performance is under greater scrutiny than ever.  Check out the story yourself by following this link: